This is a starter draft — please review and adjust the timeframes and conditions below to match how RN Mart actually handles returns.
Order Cancellation
You can cancel your order any time before it has been dispatched by contacting us. Once an order has been handed to the courier for delivery, it can no longer be cancelled.
Returns & Exchanges
Since most orders are delivered via Cash on Delivery, we recommend checking your item(s) at the time of delivery whenever possible.
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with your order number and photos of the item, and we will arrange a replacement or exchange for eligible items.
Items must be unused, in their original packaging, and accompanied by the original invoice to be eligible for return.
Refunds
For Cash on Delivery orders, we generally offer a replacement or exchange rather than a cash refund. For prepaid orders (once online payment is available), eligible refunds will be issued to the original payment method.
Non-Returnable Items
Items that show signs of use, are missing original packaging or accessories, or were purchased on final sale/clearance are not eligible for return.
Contact Us
For questions about a return or exchange, please reach out through our Contact page.